Associate Solution Engineer · Appian
Jul 2025 — Present
McLean, VACurrent
- Designed, built, and own an end-to-end multi-repository GitLab CI/CD pipeline used by 150+ engineers. JavaScript stages compile tooling definitions into structured Markdown, publish versioned artifacts to the GitLab Package Registry, and trigger a downstream Docusaurus build, removing a second approval step across 100+ contributions in six months.
- Resolved 500+ incident tickets across production, staging, and development Linux environments on AWS and Kubernetes, including response for 30+ P1 outages and the root-cause analysis that made the fixes permanent.
- Automated rolling restarts of application servers with Python and Bash, turning a 1.5+ hour hands-on procedure into a single-click operation.
- Built self-service diagnostic runbooks that connect to customer environments, run Linux command sequences, and return structured findings, cutting investigation time by 20–30% across AWS (EC2, IAM, EKS) and Kubernetes.
